Reference

Terms and Conditions That Govern Your bha99 Account

These terms set out what you agree to when you open and use a bha99 account — including how deposits via bKash, Nagad and Rocket are handled, what your account wallet covers, and how we manage access.

Applies to all account activitybKash, Nagad, Rocket coveredRegion and law dependentUpdated when we change policyContact us with any question
bha99 Terms and Conditions That Govern Your bha99 Account
HOW WE HANDLE POLICY

Account Security and Policy Commitments

Your account data and wallet history are stored securely. We do not share your bKash, Nagad or Rocket transaction records with third parties outside what your region's law requires. Here is how we approach the four areas that matter most under these terms.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required by applicable law in your region after closure.

Account Security

Your login is protected by OTP verification tied to your registered mobile number. Any suspicious login attempt triggers an account review before access is restored.

Wallet Verification

Withdrawals to bKash, Nagad or Rocket are matched against the wallet name on your account. Mismatches are held for manual review before release.

Policy Change Requests

To request a correction to your account details or to dispute a terms application, contact support with your account ID and the specific clause you are querying.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to flag an account issue related to a bKash, Nagad or Rocket transaction, our support team can help you work through it. Reach us through any of the channels below — we respond to terms and account queries directly, not through automated scripts.

Live Chat Open the chat icon from your account dashboard. Our team handles terms queries, wallet disputes and account-access questions through this channel.
Email Support Send a detailed message to our support address for written records of any terms concern, including transaction references for bKash, Nagad or Rocket payments.
Account Help Centre The Help Centre in your account settings lists common terms questions and wallet policy steps, so you can check standard answers before contacting us.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to accounts, wallets and access. If yours is not here, live chat or email support can give you a direct answer.

Yes. Every bKash, Nagad and Rocket transaction on your account falls under these terms. The wallet you use must be registered in your own name.

We will contact you first via your registered mobile or email. For minor issues, we explain the rule and give you a chance to correct your account before any action is taken.

Access depends entirely on your local law and eligible region. We do not make eligibility decisions on your behalf — check what your jurisdiction allows before opening an account.

We post a notice on the lobby page when we update these terms. The date at the top of this page always shows the current version, so you can check it any time.

Your transaction history is visible inside your account wallet section. For a formal export or a written record of bKash, Nagad or Rocket activity, contact our support team by email.

Where a specific term conflicts with the law where you are, local law takes precedence for you. Contact support if you need clarification on how a clause applies in your situation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.