What Information We Collect and Why
When you open an account with bha99, we collect the details you provide during registration — your name, email address, contact number and date of birth. When you deposit or withdraw using bKash, Nagad or Rocket, we log the transaction reference, wallet number and amount to
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keep your account wallet accurate and to meet our fraud-prevention obligations. We do not store your full mobile banking PIN or password at any point. If you contact support, the conversation record is held to help resolve any follow-up queries. We also collect device and session
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data — browser type, IP address and pages visited — to maintain platform security and improve how the lobby loads on your phone. Cookies help us remember your login state and preferred language. We retain your account data for as long as your account remains active,
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and for a period after closure as required by applicable law in eligible regions. You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request deletion where local law permits. Any data-sharing with payment processors such
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as bKash, Nagad or Rocket is limited strictly to completing your transaction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.